Testimonials

“We purchased a Bennington 2250RCW from Kasey at South Austin Marine. We searched all over the southern states, looking at dozens of boats before making our decision. Kasey provided outstanding professional service, making our decision to purchase from them easy. He and the whole staff there were very knowledgeable and helpful. Overall, the purchase experience, follow-up, and delivery were outstanding. Would not shop anywhere else! Thanks folks for the good experience.”

“I recently bought my second boat from Kasey at the 620 location. I live in Dallas but I went to Austin to buy my second boat because of the great customers service that Kasey has provided over the years. It is a great team, Brian, Kasey, Abel and Kenneth are truly great people and they CARE about your purchase. I can buy a Supra anywhere and it is a great boat but South Austin Marine actually makes the experience special. It is one of the few businesses out there that really does care about customer service and they will do everything possible to make their customer happy. Justin is the Service lead and is just as impressive. He really wants to exceed his customers expectations and over the past 3 years, he continues to amaze me with the service levels he and his team provide. I would HIGHLY recommend South Austin Marine to anyone looking for a boat. Go see Kasey and you will not be disappointed.”

“Kasey sold my wife & I a Bennington 22 RCW. This is our first boat ever so there were many questions from our side. Kasey, was extremely patient and answered ever question and we never felt like the questions were not important. I would recommend Kasey and South Austin Marine to anyone looking for personal service. Kasey your the best.”

“SAM has been really good to me either buying or selling.?I think I have bought and traded 5 or 6 boats here, Kenneth and his crew go above and beyond to deliver customer satisfaction and they have fun doing it.I have sent people to them to buy boats and never regretted it. Everybody wins.”

“Looked online for a specific Regal model and the only one I wanted was located in Austin at South Austin Marine. Was concerned about buying a boat over 1,000 miles away. I shouldn’t have been. Worked closely with Kasey and was able to negotiate a great deal. I had many questions along the way and even wanted to add additional options. Kasey worked closely with me the whole time. Any time I had a question, he had an answer. He even took my boat on the water to make sure it was running right and the new options were working properly before shipping it. Kasey and South Austin Marine made the transaction very easy. I would do it all over again and highly recommend these guys. THANKS, Kasey, Kenneth and South Austin Marine!”

“Want to say a big THANKS to Kasey, Kenneth and the team at South Austin Marine. We found our boat (wanted a specific make/model) doing a nationwide search and was very concerned about buying a boat 1,000 miles away. I shouldn’t have been. The deal was outstanding. The boat is even better. We had them install additional options on the boat. It was exactly as described when we took delivery. They shipped the boat up here without any issues (in fact sprayed it off before we picked it up). Kasey communicated with me every step of the way. It couldn’t have gone any better and would do it all over again. South Austin Marine is very easy to do business with and for this reason, I HIGHLY recommend these guys for your boating needs.”

“I have never ever been treated so good in any buying experience as South Austin Marine provided. I live 530 miles from them and purchased the boat sight unseen. Everything I asked them to do the did. Hunter is a great freindly sales person to deal with and Natalie (finance) handle my financing with kit gloves. I cannot thank them enough for getting my wife and I back on the water again. Great people and friendly staff. Bryan McManus Tara McManus”

“Greg Parker was our salesman and I would recommend him to anyone. He was patient with us as it took 3 test drives on the lake before we found the right boat for us. Thanks Greg!”

“Hi South Austin Marina, I hope you take the time to read my letter because I honestly do not remember the last time I had such a peaceful, calming, and confident purchasing experience. My husband and I have been seriously looking to purchase a boat since 2006 – that’s right, 4.5 years. We’ve been to boat shows and visited countless boating stores looking for the right boat, for the right price, with the right level of expertise and confidence to finally purchase. Joey, Jim, and Natalie made the journey simple and clear. Right from the start no one was in our face asking us to make a decision or call out how much we were looking to spend (very uncomfortable). Jim, negotiated the entire deal for us so calmly and confidently, Never over-promising. Joey, WOW – may the keepers of the customer service faith look to Joey to join their round table. Joey was amazing. Let me weave you the tale. Joey assisted us on week 1, week 2, week 3, week 4, and on the final customer make or break ride. He also had several back and forth phone calls with my husband, and spent more than 4 hours with us on the lake on Thursday, April 28, 2010. My husband met him at your store and Joey helped him purchase all the necessary basics to take the boat out THIS weekend (all at a 10% discount since we purchased our boat there). We loaded into the boat, learned all the basics and then some additional tips and tricks to keep our boat in top-notch condition. Finally, we went to dock our boat at west lake shores. Joey helped us dock/tie the whole boat up, and offered additional tips on ways to protect our boat from all the wake. BUT, THIS IS WHERE CUSTOMER SERVICE REACHES A WHOLE NEW LEVEL!!!!! Joey said,”I know the guy that owns this marina, let me go talk to him real quick and see if I can get your boat into a more protected location. I just don’t know if this will be the best place for your boat.” WOW, he didn’t need to say that, we were already sold! However, I was MOVED!!!! He walked up to the owners home and convinced him to come meet my husband and I and give us a better slip! And, the owner of west lake shores said, “YES!” Joey and my husband then untied every rope and booey they’d just finished tying to move the boat to the newer and safer location. He then helped us tie the boat up again – giving us knot advice, booey advice, protecting your boat advice, PCB pipe advice, engine advice, covering your boat advice, and so much more! So, he not only helped us purchase our first boat and all the extras we need on board, he also helped us learn how to drive it, park it, gas it, tie it, booey it, cover it…and he even got us a WAY BETTER boat slip on LAKE AUSTIN in the process…what a bad ass!!!! Thank you for making our first boat purchase so comfortable and memorable. A boat is a serious purchase, especially in these economic times. You all made it so peaceful, fun, and comfortable. Jim, thank you for negotiating for us! Natalie, thank you for all your help with financing. JOEY, THANK YOU so much for going above and beyond again and again – you have secured customers for life and then some! We will absolutely be recommending 100% of our friends to South Austin Marine to buy their boats! Cheers, Liz and Zach Savage – official boat owners April 28, 2010.”

“This email is directed to one of your employees in particular. I have been trying to buy a 22bay skeeter from Texas Marine for the past 4 weeks. The whole experience was very trying and frustrating to say the least. I contacted South Austin Marine on a friday afternoon and talked with Joey. It was a real pleasure and refreshing to have someone as Knowledgable and professional on the other end of the phone. Joey had me in my boat that very day. I think Joey is a real asset to your company. Everyone at Austin Marine made this experience very enjoyable and went the extra mile to accomodate my needs. Good job guys.”

“I would like to personally thank Kasey for making our boat purchase the most pleasant, fun, relaxing, and simplistic experience we could have ever hoped for. We walked in South Austin Marine on 620, and immediately felt at ease, and were made to feel at home. There are no high pressure sales, no stale atmosphere, just real, genuine, honest guys how love there job. I can honestly say that I will never go anywhere else, but to Kasey and South Austin Marine from here on out, for any accessory, or major purchase. These guys bent over backwards to meet your needs…. If you are in the market for a watercraft I would highly recommend Kasey and South Austin Marine. Thanks again Kasey!!!! Patricia & Jason Thigpen (and Lloyd)”

“To Natalie, Diane, Kenneth and mostly Joey, From half-way cross the country, you helped me put an end to my exhaustive search for the perfect used boat. There were a lot of hurdles including tropical storm ‘HERMINE’ who’s eye absolutely marked your location on the map as I was flying out for the sea trial. You were always patience with me but more importantly positive about selling me this boat. Joey spent a good part of a day with me preparing the boat for my visit and then the good part of another day working out the kinks with my shipper, due to my oversights. No-one was supporting me in this deal but you! It genuinely felt like your most important goal was to help me achieve mine, and that this boat belonged with me. Thank you all at SOUTH AUSTIN MARINE!”

“For years my husband has wanted a fishing boat he could use on lakes and at the coast. Thanks to Joey at South Austin Marine, I was able to find him the perfect new boat with a great profile and a 4-stroke Yamaha motor. Even better, Joey delivered the boat to Oyster Landing on the evening of our anniversary (2 days after the purchase) so I was able to surprise my husband after dinner at Hula Hut. Joey even took care of getting the boat back to storage at South Austin Marine (where we keep it for a reasonable monthly fee). A memorable evening — and one that I would never have dreamed up without Joey’s great ideas and follow through! In addition to the sales experience far surpassing my expectations, everyone I’ve dealt with at SAM has been extraordinarily helpful and pleasant — they all seem to truly love what they’re doing. David and his team have gone the extra mile in helping us get comfortable with the storage situation as we wait for a unit that will better fit our new boat. We could not ask for a better sales experience and support! Highly recommend!”

“I was an out of state customer and the hospitality shown to us by Hunter was un-paralleled. This is my 3 rd boat purchase and I have never been so impressed with the accommodations from picking us up at the airport, shuffling us around town for two days, then bending over backward for us to help us get everything we wanted to equip our new boat. I will definitely recommend South Austin Marine to anyone looking to trade in or who may be an out of state customer like myself….make the trip you won’t be sorry. Thanks Hunter you are the best! Scott & Amy.”

“I purchased a used Stratos bass boat from Joey Eischen. Joey was an excellent salesman. Joey assisted me with the purchase and took time to show me how each item worked on the boat. He also showed me each department of the store and introduced me to the staff. I would highly recommend buying from South Austin Marine. “

“Jason Colca and South Austin Marine treated me first class and made sure I left well equipped and advised. Great job!”

“I would like to state that Brian Gardner did an excellent job with me and my wife as we shopped at your store for the past 3 months. Although we had a difficult time deciding what we wanted a Regal or another pontoon boat, Brian was alway more than willing to help and answer all our annoying questions an we visited 3 times and called numerous times from the Fort Worth area. We finally settled for a 2012 pontoon that you guys did not have in stock, only after we were minutes from making a deal with Brian on a 2012 Regal 2300. He worked hard to make us an unbelievable deal which we only turned down when a specific boat came aviliable in Fort Worth. He was a true gentleman and professional throughout and service like this does not come along that often. If he is an indicator of your overall sales force and staff you guys are head and shoulders above most dealerships. Thanks again Brian ! I will be glad to send South Austin Marine some leads in the future!”

“Thanks to Bryan and the team. You guys blew my expectations away. Really appreciate you selling my boat on consignment, for what we agreed to, and Bryan fit me in the perfect boat for my needs. What’s funny, is it wasn’t the boat I originally was looking for, but Bryan took every objection I had, researched it, and from his experience on boats, new this would be a great buy and boat for me. The after purchase customer care has been exceptional! This is my second boat purchase thru South Austin Marine, and am very pleased. Best wishes, and see you on the lake. Pete”

“I conducted a nationwide search for my boat and fortunately found South Austin Marine, Joey, and the make, model and year of the boat I was looking for. Joey went ‘above & beyond’ for me, starting with getting me photos of the boat. There was a cosmetic issue with the boat that was visible in the photos. (Joey had highlighted the issue in the photos.) Joey had the issue taken care of before I flew to Austin to look at the boat & for sea trial. Joey picked me up at the airport. The boat was ‘better than promised’ and we were in the water conducting the sea trial within an hour of my arrival in Austin. I flew in, completed the sea trial, bought the boat and flew home all in the same day. South Austin Marine helped arrange the shipping of the boat. The whole process went remarkably well and was easy. I would do the same thing all over again ! I can’t recommend Joey, and the gang at South Austin Marine more highly. You don’t have to limit to your boat search to your home town anymore !!”

“The purchase of our Bennington last January was an incredibly fun experience. The boat has performed as he said it would if not better. Kasey’s genuine interest in helping me find what fits my needs was refreshing and gave me confidence I was selecting the right boat for our needs. The service at SAM has been timely, good quality and reasonably priced. I particularly appreciate Kasey’s and Mikes follow up to make sure i was satisfied with all phases each step of the way. I highly recommend South Austin Marine as well as Kasey, Bryan and Mike. Job well done, guys!!!”